Shipping & Pickup


Local Pickup — West Berlin, NJ

Pickup is free and it's how most of our customers buy.

Where: 154 Cooper Rd Suite 702, West Berlin, NJ 08091 Hours: Contact for availability. Phone: 856-607-5615

How it works

  1. Place your order online and choose Local Pickup at checkout.
  2. We'll email you when your order is pulled and ready — usually within 1 business day.

Before you come out

  • Bring straps or rope, we'll help you load.
  • Moving blankets or cardboard are a good idea for slabs and figured stock.
  • A pickup truck or trailer handles just about anything we sell. For an SUV or a car, measure your interior length first.

Not sure whether a piece will fit your vehicle? Call us before you drive out and we'll give you the actual dimensions and rough weight.

Shipping

We ship anywhere in the continental US.

Dimensional lumber, exotics, and craft wood

These ship via ground carrier. Shipping is calculated at checkout based on weight and destination.

  • Orders typically leave our shop within 1 business day.
  • Transit is usually 2-4 business days depending on where you are.
  • Long boards may be cut to a shippable length. If your project needs full length, note it in your order and we'll call you before we cut anything.

Live edge slabs

Slabs ship freight, crated, and are quoted individually — a single slab can weigh more than everything else in a typical order combined.

How slab shipping works

  1. Place your order and select Freight-Slabs at checkout.
  2. We'll measure and weigh the slab, get a freight quote, and email it to you within 1 business days.
  3. Once you approve the quote and pay the freight charge, we build the crate and schedule the pickup.
  4. Freight delivers curbside. You are responsible for getting the slab off the truck and into your shop — most drivers won't help. Liftgate service is available for an added fee; ask when you approve your quote.

If you'd rather skip the freight cost entirely, local pickup is always free.

Damage in Transit

Inspect your shipment before you sign for it.

If the packaging or crate is visibly damaged, note it on the delivery receipt before the driver leaves and photograph it. Then email us at radhardwoods@gmail.com within 48 hours with your order number and the photos. Without a noted delivery receipt, the carrier will usually deny the claim and there's nothing we can do on our end.

All Sales Are Final

We don't accept returns or exchanges on lumber. Once a board leaves our yard we have no way to know how it's been stored, handled, or milled, and wood moves.

That's exactly why we'd rather answer your questions before you buy than after:

  • Want more photos of a specific slab or board? Ask. We'll take them.
  • Need exact dimensions, thickness, or a moisture reading? Call or email and we'll measure the actual piece.
  • Not sure a species is right for your project? Tell us what you're building.

If a piece arrives materially different from what was described — wrong species, wrong dimensions, or damage that happened before it shipped — that's on us. Contact us within 48 hours of delivery and we'll make it right.

Contact: radhardwoods@gmail.com 856-607-5615